Part Replacement & Returns
CSZ maintains a complete parts inventory, readily available for overnight delivery - increasing your uptime. To help us serve you better, please have the following information ready when placing an order:
- The model number and serial number of the unit for which the replacement part is needed.
- The complete Cincinnati Sub-Zero part number and/or description.
- Your customer number (if available).
To order replacement parts or to return a defective part for repair or replacement under the terms of the warranty, please contact us
. Call 1-800-989-7373 or e-mail firstname.lastname@example.org
When returning defective parts, the Service Department will authorize the return and issue an RMA (Return Material Authorization) number, this RMA number MUST be marked on the outside of the package to receive credit.
Please return parts to:
Cincinnati Sub-Zero Products, Inc.
12011 Mosteller Road
Cincinnati, OH 45241-1528