Cincinnati Sub-Zero Return PolicyTo return a defective part for repair or replacement under the terms of the warranty, please follow the procedure below:

Contact the Service Department at (513) 719-3300 or toll-free at
1-800-989-7373 from 7:30 AM to 6:00 PM (Eastern Time Zone).

To order the replacement part, please provide the following information:
  • The model number and serial number of the chamber for which the replacement part is needed.
  • The complete Cincinnati Sub-Zero Part number.
  • The specific complaint regarding the failed part
The Service Department will authorize the return of the defective part(s) and issue an RMA (Return Material Authorization) number. When returning the defective part(s), this RMA number MUST be marked on the outside of the package to receive credit.

Please return parts to:

Cincinnati Sub-Zero Products, Inc.
12011 Mosteller Road
Cincinnati, OH 45241-1528
Be sure to reference the RMA number on the package